Shipping Policy

Shipping Methods & Costs

  • Standard Ground Shipping on orders over $140 = FREE
  • Standard Ground Shipping on orders under $140 = $9.95
  • Expedited Shipping (Emtek Brand Only) = 35% of your orders total cost will be charged separately for this service

Exclusions: Hawaii, Alaska, Canada, Puerto Rico, and U.S Virgin Islands

Shipping Arrival Times

  • Standard Ground Shipping: 1-5 business days after shipment.
  • Expedited Shipping (Emtek Brand Only): 1 business day after shipment

Shipping Destinations

We offer shipping to any address in the contiguous United States (PO boxes excluded), Hawaii, Alaska, Canada, Puerto Rico, and U.S Virgin Islands. If you place an order that is going outside the contiguous United States, you will be contacted with the appropriate shipping charges. Please note any taxes, duties and/or any import charges are the responsibility of the recipient and are not covered in our shipping charges.

Shipping Confirmations

You will receive an email(s) with tracking information on your order when they become available to us from our warehouse. 

Product Backorders

We do our best to ship out all orders as soon as possible. Most orders will ship in 1-2 business days depending on stock. Occasionally, items are not in stock and are placed on backorder. If an item on your order is on backorder, you will be notified at the email address you provided at checkout. You can also contact us to check stock on a specific product before ordering. 

Missing Shipments/Products

  • Deliveries from carriers are left in/at a secure location at your shipping address provided at checkout. All orders are shipped without a signature required. Once the shipping company drops your package at your specified location and provides us proof of delivery, it is your responsibility to secure the package.
  • If your orders tracking number shows delivered but you have not received your package or if your package has been recieved and is missing products, please make sure you do the following before contacting us…
    • Confirm delivery with the person who signed for the package (if applicable)
    • Check with other suites/departments/neighbors to be sure they have not received the package
    • Check to be sure that there are not multiple shipments for your order that the missing product may be coming in
  • If you have done the above, please contact us to make a claim of a missing shipment/product. All claims of missing shipments/products must be made within 48 hours of shipment receipt or shipments delivery scan.

Damaged Shipments/Products

  • When your order arrives, carefully inspect both the package and product for potential damage that may have occurred during the shipment process. If shipment damage has occurred, please contact us immediately to make a damaged shipment/product claim. All claims of damaged shipments/products must be made within 48 hours of shipment receipt. 

Tax Exempt Customers

If you are tax exempt, please contact us via email or phone prior to placing your order.