Return Policy

Returns

You may request a return (RGA#) within 30 days of your order date by emailing info@locksetsonly.com. Returns outside our 30 day return policy will not be accepted, unless defective. Once a return (RGA#) is requested, you will recieve an email with instructions on how and where to return your package. Customers are responsible for any freight arrangements and/or costs associated with the returning package. RGA#'s are good for 10 days from the date of issuance.  

In order to recieve a refund, all items on your return must meet the following criteria:

  • Must have been issued a valid RGA
  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must be in original manufacturer's box and packaging
  • Must have not been installed
  • Must not be missing pieces (keys, screws, ect.)
  • Must not be a special order or non-stock item 

Refunds

Refunds will be credited to the original form of payment once the product is received back and inspected by our warehouse. This process usually takes 7-10 business days. Please note that your refund will be subject to a 20% restocking fee and shipping charges are non-refundable once an order or part of an order has shipped. 

Cancellations

Orders may be cancelled without a cancellation fee if it is a stock order that has not shipped, or a non-stock order within 72 hours of order placement. All special factory orders will be subject to a 20% cancellation fee. If your order is too far along in the shipping process, we will be unable to cancel it and you will need to request a return (RGA#) upon reciept of the order. Please know, we pack & ship orders FAST!

Our Brother Sites

Locksets Only

At LocksetsOnly, we are committed to providing you with the highest quality locks and door hardware at prices you can afford.

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Building Products Only

At BuildingProductsOnly, we are commmited to providing you with the highest quality molding and millwork at prices you can afford. 

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Connectors Only

At ConnectorsOnly, we are commited to providing you with the highest quality construction connectors and fasteners at prices you can afford.

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Stair Parts Only

At StairPartsOnly, we are committed to providing you with the highest quality wood and iron stair accessories at prices you can afford.

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Have additional questions or concerns? Contact us at (440) 255-8855 or info@locksetsonly.com