Return Policy

Returns

You may request a return (RGA#) within 30 days of your order date by emailing info@locksetsonly.com. Returns outside our 30 day return policy will not be accepted, unless defective. Once a return (RGA#) is requested, you will recieve an email with instructions on how and where to return your package. Customers are responsible for any freight arrangements and/or costs associated with the returning package. RGA#'s are good for 10 days from the date of issuance.  

In order to recieve a refund, your return must meet the following criteria:

  • Must be in resalable condition

  • Must be free from scratches and/or defects

  • Must not have been installed

  • Must be in the original manufacturer’s box and packaging

  • Must not have any writing on the original packaging

  • Must not be missing pieces

  • Must not be a special order or non-stock item

  • Must have been issued a valid RGA 

Refunds

Your will recieve a refund for your return within 7-10 days once it is received back and inspected by our warehouse. Your refund will also be subject to a 20% restocking fee. 

Cancellations

Orders may be cancelled without a cancellation fee if it is a stock order that has not shipped, or a non-stock order within 72 hours of order placement. All special factory orders will be subject to a 20% cancellation fee. If your order is too far along in the shipping process, we will be unable to cancel it and you will need to request a return (RGA#) upon reciept of the order. Please know, we pack & ship orders FAST!

Our Brother Sites

Locksets Only

At LocksetsOnly, we are committed to providing you with the highest quality locks and door hardware at prices you can afford.

View Site

Building Products Only

At BuildingProductsOnly, we are commmited to providing you with the highest quality molding and millwork at prices you can afford. 

View Site

Connectors Only

At ConnectorsOnly, we are commited to providing you with the highest quality construction connectors and fasteners at prices you can afford.

View Site

Stair Parts Only

At StairPartsOnly, we are committed to providing you with the highest quality wood and iron stair accessories at prices you can afford.

View Site

Have additional questions or concerns? Contact us at (440) 255-8855 or info@locksetsonly.com