Return Policy

Returns

You may request a return (RGA#) within 30 days of your order date by emailing info@locksetsonly.com. Returns outside our 30 day return policy will not be accepted, unless defective. Once a return (RGA#) is requested, you will recieve an email with instructions on how and where to return your package. Customers are responsible for any freight arrangements and/or costs associated with the returning package. RGA#'s are good for 10 days from the date of issuance.  

In order to recieve a refund, your return must meet the following criteria:

  • Must be in resalable condition

  • Must be free from scratches and/or defects

  • Must not have been installed

  • Must be in the original manufacturer’s box and packaging

  • Must not have any writing on the original packaging

  • Must not be missing pieces

  • Must have a valid RGA #

  • Must be a stock item

Refunds

Your will recieve a refund for your return within 7-10 days once it is received back and inspected by our warehouse. Your refund will also be subject to a 20% restocking fee. 

Cancellations

Orders may be cancelled without a cancellation fee if it is a stock order that has not shipped, or a non-stock order within 72 hours of order placement. All special factory orders will be subject to a 20% cancellation fee. If your order is too far along in the shipping process, we will be unable to cancel it and you will need to request a return (RGA#) upon reciept of the order. Please know, we pack & ship orders FAST!