1. Do I need to create an account to be able to place an order?
No, you do not need to create an account to place an order, just use the "checkout as guest" option when prompted.
2. What are the benefits of creating an account?
After creating an account, all your information including your previous orders, addresses, and more is stored in one place making for a faster and easier checkout process each time you order.
3. What do the special keying options mean?
Factory Keying - How item comes keyed from manufacturer
Keyed Different - All locks will use a different key
Keyed Alike - All locks will use the same key
Key to Key Number - Locks will be keyed to key number provided in the comments section at checkout
4. Do I need to use the "Keyed Alike" option on all items to get them all keyed alike?
Yes, use the "Keyed Alike" option on all items that you want to use the same key.
5. Can items from different brands be keyed alike?
Schlage, Baldwin Estates, Baldwin Reserve, and Emtek can all be keyed to the same key.
Kwikset, Yale, and Baldwin Prestige can all be keyed to the same key.
6. Can you key a lock to match an existing one I have?
Yes, we absolutely can. Just select the key to key number option on the products page and provide the 5 digit key number in the comments section at checkout.
7. How do I know if a product requires handing?
If a product is handed, it will require you to select the handing when adding the product to your cart.
8. How do I correctly hand a product?
There are instructions on how to properly hand a product in the description of any product requiring handing.
9. Can I return a product?
If the product meets our return policy requirements, you can request a return by emailing firstname.lastname@example.org for an RGA#.
10. When will I recieve my refund from my return?
You will recieve your refund once your return is recieved and inspected by our warehouse. This process typically takes between 7-10 business days.
11. Can I exchange a product?
Unfortuantely, we do not offer exchanges. You can simply request to return the incorrect product and place a new order for the correct product.
12. I want to check stock before ordering, what do I do?
If you would like to check stock on a product before placing an order please contact us.
13. Will I get a tracking number sent to me when my order ships?
Yes, a tracking number will be sent to the email you provided at checkout when your order ships.
14. How do I track my order?
Once your order ships, you will recieve a tracking number via email. You can use the link that is in that email to track your order.
15. Are there any coupon codes available?
We try to put the best possible product pricing out on the website for immediate purchase. Therfore, we rarely offer coupon codes. However, we do run promotions on certain products/brands that will automatically be discounted in your cart.
16. When will my order ship?
We ship out products as soon as possible. Most products normally ship in 1-2 business days depending on stock. Occasionally, items are not in stock and are back ordered. You can contact us to check stock on a specific product before ordering if you would like.
17. How fast will I get my order?
Ground orders are typically delivered within 1-5 business days after shipment. If you would like a more precise shipping time estimate, please feel free to contact us and we would be happy to provide one.
18. Is there anyway I can expedite the shipping of my order?
If you are interested in expediteted shipping, please contact us to see if the product you are ordering has expedited shipping available.
19. I recieved a shipment and the product is damaged, what do I do?
If you recieve a shipment that is damaged or if you recieve a shipment that contains damaged product, you must contact us within 48 hours to make a damaged shipment/product claim.
20. I recieved a shipment and there is missing product, what do I do?
If you recieve a shipment that is missing product, you must contact us within 48 hours to make a missing product claim.
21. My shipment says it has been delivered but I have not recieved it, what do I do?
Before contacting us, please confirm with the person who signed for the package (if applicable) where the package may be along with checking with other suites/departments/neighbors to be sure they have not accidently recieved the package. After that, please contact us immediately to make a missing shipment claim within 48 hours of the shipments delivery scan.
22. I recieved my order but it is not the right item, what do I do?
If you recieved your order and it is not the correct product, please contact us so we can get you the correct product.
23. I recieved a package from your company that I did not order, what do I need to do?
If you recieved a package from our company and you did not order it, we ask that you please contact us immediately so we can arrange for the proper reciepient to get their package.
24. What do I do if I am tax exempt?
If you are tax exempt, please contacts us before ordering and we will set you up in our tax system so you do not incur tax at checkout. Please know that you will need to create an account with us and provide us a PDF copy of your tax exempt certificate.